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Our Privacy Policy

This privacy policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
'Commercial Utility Brokers Ltd' is committed to ensuring that your privacy is protected and maintaining the security of any personal information received from you. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We strictly adhere to the requirements of the data protection legislation in the UK.

What information we collect?

We may collect and process the following data about you:
  • Information that you provide by filling in forms on our site www.infinitycf.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
  • We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Details of transactions you carry out through our site and of the fulfilment of your orders
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
All this information allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests
  • We use your personal information to answer your questions

Cookies

Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:
  • Collect anonymous information that will help us understand visitors’ browsing habits on our website;
  • Compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
  • Temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
  • In some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.
We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.

Please refer to your internet browser’s help section for specific instructions.

Please note that some parts of our website may not function properly if you reject cookies.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place strict physical, electronic and managerial procedures to safeguard and secure the information you have given us. We do not collect sensitive information about you except when you specifically knowingly provide it.
In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us by email, phone or letter.

Uses made of your personal information

We use information held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer
  • To provide you with information, products and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
We will not pass your data to third parties for the purpose of allowing them to provide you with information about their goods and services.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Commercial Utility Brokers Ltd, Aidan House, Sunderland Road, Gateshead, Tyne and Wear, NE8 3HU or by email to info@cub-online.com

Our site from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@infinitycf.com or by mail to:

Commercial Utility Brokers Ltd,
Aidan House
Sunderland Road
Gateshead
Tyne and Wear
NE8 3HU


Ph: 0870-626-0559
E-mail: info@cub-online.com